FAQ

Delivery is free on every UK order, with no minimum spend required. We don't add delivery charges at checkout, so the price you see for your items is the price you pay. This applies to every order, whether it's one item or a full new wardrobe. There are no hidden fees at any point in the process.

We dispatch orders within 1–2 working days of you placing them. Once dispatched, delivery takes 3–5 working days to reach a UK address. You'll get a dispatch email with tracking as soon as your order is on its way, so you can follow its progress from our warehouse to your door.

At the moment we deliver to UK addresses only. We're focused on getting UK delivery right first, rather than spreading ourselves too thin across other countries. If that changes in the future, we'll let customers know through our website and our emails, so it's worth keeping an eye on both.

Your dispatch confirmation email includes a tracking link, sent as soon as your order leaves us. You can also track your order here at any time using your order number. Tracking details can take 24–48 hours to update after dispatch, so give it a little time before checking closely. You can also visit our Track Your Order page for the same link and more guidance.

Our carriers will usually leave your parcel in a safe place, hand it to a neighbour, or leave a card with instructions for collection or redelivery. The exact approach depends on the carrier used for your order. Check the tracking link in your dispatch email for the most accurate, up-to-date details for your specific delivery.

You have 30 days from the day you receive your order to return it to us. Items should be unworn, unwashed, and with their original tags still attached, so they arrive back with us in the same condition they left. This gives you plenty of time to decide if a piece is right for you.

Email support@odellelondon.com with your order number and the item you'd like to return, along with the reason if you're happy to share it. We'll confirm the details and let you know exactly how to send it back to us. We reply within 12–24 hours on business days, Monday to Friday.

Once your return reaches us, we check it over and process your refund as promptly as we can. From there, it can take a few extra working days for the money to appear back in your account, depending on your bank or card provider. We'll email you once your refund has been processed.

Yes. Email support@odellelondon.com and let us know what you'd like instead, whether that's a different size, a different colour, or another style entirely. We'll talk you through the easiest way to make the swap, and confirm stock availability before you send anything back to us.

We stock clothing from UK 6 to UK 26, and shoes from UK 2.5 to UK 10. Every style is designed and checked across the full range, so fit and comfort don't drop off at either end of the scale. Our Size Guide has the full measurements for each size we carry.

Measure yourself with a soft tape and compare the numbers to our Size Guide, which lists bust, waist and hip measurements for clothing and foot length for shoes. It's the quickest way to order with confidence, rather than guessing based on sizes from other places you've shopped before.

If your measurements fall between two sizes, think about the fabric and cut of the piece you're looking at. For fitted styles, we'd generally suggest sizing up for comfort. Our Size Guide has more detail on individual styles, and our team is always happy to help if you're unsure.

Yes, our sizing follows standard UK measurements across the whole range. We'd still recommend checking the Size Guide before you order, especially for a style, fabric or category you haven't tried from us before, as fit can vary slightly between pieces.

We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. Choose whichever option suits you best at checkout, and your details are processed securely every time. You can switch between methods freely and there's no extra charge for using any particular one.

Yes, Klarna is available at checkout if you'd prefer to spread the cost of your order. You'll be shown Klarna's own terms and payment schedule before you confirm, so you know exactly what to expect and when. It's a simple way to manage a larger order without paying it all upfront.

Yes. All payments are processed through secure, encrypted checkout providers that meet current industry standards. We never see or store your full card details ourselves, as they're handled directly by our trusted payment partners at every step of your order.

Payment is taken when you place your order, not when it's dispatched. This confirms your items straight away and gets your order moving through our dispatch process. If we ever need to contact you about your order, we'll always email the address you provided at checkout.

You'll receive an order confirmation email when you buy, and a dispatch email with tracking once it's on its way to you. If you can't find either in your inbox, check your spam folder first, then email support@odellelondon.com and we'll check the details for you directly.

Email support@odellelondon.com as soon as possible with your order number and the change you'd like to make. We dispatch quickly, within 1–2 working days, so the sooner you contact us, the more likely we can make an adjustment before your order ships out to you.

We're sorry to hear that. Email support@odellelondon.com with your order number, a short description of the issue, and a photo if you're able to include one. We'll look into it and sort out a replacement or refund for you as quickly as we can.

First, check your spam or promotions folder, as confirmation emails sometimes land there by mistake. If it's still nowhere to be found, email support@odellelondon.com with your name and the approximate order date, and we'll confirm your order and resend the details straight away.