Terms of service

Terms of Service

These terms govern the sale of goods by Odelle London to consumers through our website. By placing an order with us, you agree to be bound by these terms. Please read them carefully before ordering. Nothing in these terms affects your statutory rights as a consumer under UK law.

Who We Are

Odelle London is the trading name of Owlmend Ltd, a company registered in England and Wales under company number 17046418, with its registered office at 667 Washwood Heath Road, Birmingham, England, B8 2LL. Our correspondence and returns address is 71-75 Shelton Street, London WC2H 9JQ, United Kingdom. You can contact us at support@odellelondon.com, Monday to Friday, 9:00–17:00 GMT.

Ordering and Formation of Contract

When you place an order through our website, you are making an offer to purchase the goods in your basket. We will send you an order confirmation email acknowledging receipt of your order; this acknowledgement does not itself constitute acceptance of your offer. A binding contract of sale between you and us is only formed once we dispatch the goods to you, at which point we will send you a dispatch confirmation. We reserve the right to decline or cancel an order at any point before dispatch, for example where an item is out of stock, a pricing error has occurred, or we suspect fraudulent activity; in that case, we will notify you and refund any payment already taken in full.

Product Descriptions

We make every effort to display our products, including colours and fabric details, as accurately as possible. However, we cannot guarantee that your device's display will reflect the exact colour of the item, and slight variations may occur between batches of handmade or naturally dyed items.

Pricing and Errors

All prices on our website are shown in pounds sterling (GBP) and include UK VAT where applicable, unless stated otherwise. We take reasonable care to ensure prices are correct at the time they are published, but errors may occasionally occur. If we discover a pricing error on an order you have placed, we will contact you as soon as possible to give you the option of reconfirming your order at the correct price or cancelling it, with a full refund if payment has already been taken.

Payment

We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, PayPal, and Klarna. Payment is taken securely through Shopify Payments and/or our other payment providers; we do not store your full card details on our own systems. Full details of when payment is taken are set out in our Payment Policy.

Delivery

We offer free standard delivery on all UK orders, with dispatch typically within 1–2 working days and delivery within 3–5 working days of dispatch. International delivery typically takes 10–20 working days from dispatch, and the customer is responsible for any import duties or taxes charged by the destination country. Full details are set out in our Shipping Policy.

Your Right to Cancel

As a UK consumer, you have a statutory right to cancel your order within 14 days of delivery under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without needing to give a reason. We also offer a voluntary 30-day returns window on top of this right. Full details of how to cancel or return an order, including exclusions for swimwear and lingerie for hygiene reasons, are set out in our Refund & Returns Policy, which forms part of these terms.

Faulty Goods

We are under a legal duty to supply goods that are of satisfactory quality, fit for purpose, and as described, in accordance with the Consumer Rights Act 2015. If an item you receive is faulty, damaged, or does not match its description, you may be entitled to a repair, replacement, price reduction, or refund. Please contact support@odellelondon.com and we will resolve this promptly at our cost.

Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under English law. Subject to this, our liability to you for losses arising from your use of our website or purchase of goods from us is limited to the price you paid for the relevant goods, and we are not liable for any indirect or consequential losses, or for losses that were not reasonably foreseeable to both parties at the time the contract was formed.

Intellectual Property

All content on our website, including our name, logo, product photography, designs, and written content, is owned by or licensed to Odelle London and is protected by copyright, trade mark, and other intellectual property laws. You may not reproduce, distribute, or otherwise use any of this content without our prior written consent.

Governing Law and Jurisdiction

These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales, meaning that if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Complaints

If you are unhappy with any aspect of your order or our service, please contact us at support@odellelondon.com in the first instance, and we will do our best to resolve the matter promptly. We aim to respond to all complaints within 12–24 hours on business days.

Changes to These Terms

We may update these terms from time to time to reflect changes in our practices or for legal or regulatory reasons. The version in force at the time you place an order will apply to that order. We recommend reviewing this page periodically to stay informed of any updates.