Shipping policy
Shipping Policy
This page explains how Odelle London processes, dispatches, and delivers orders, both within the United Kingdom and internationally. If you have a question that isn't answered here, please email support@odellelondon.com and our team will be glad to help, Monday to Friday, 9:00–17:00 GMT.
Order Processing
All orders are checked, packed, and dispatched from our fulfilment location within 1–2 working days of being placed. Working days are Monday to Friday, excluding UK bank holidays. Orders placed after our daily dispatch cut-off, or over a weekend or bank holiday, will begin processing on the next working day. During exceptionally busy periods, such as seasonal sales, processing may occasionally take slightly longer; if this happens, we will let you know by email.
UK Delivery
We are pleased to offer free standard delivery on all UK orders, with no minimum spend required. Once dispatched, standard UK orders typically arrive within 3–5 working days. This delivery window begins from the date of dispatch, not the date the order was placed, so please allow for the 1–2 working day processing time in addition to the delivery estimate.
| Destination | Delivery cost | Estimated delivery time (from dispatch) |
|---|---|---|
| United Kingdom | Free | 3–5 working days |
| International | Calculated at checkout | 10–20 working days |
International Delivery
We ship to a number of destinations outside the United Kingdom. International orders typically arrive within 10–20 working days of dispatch, depending on the destination country and local customs processing. Please note that international orders may be subject to import duties, customs charges, or local taxes levied by the destination country. These charges are outside our control and are the responsibility of the customer; we are unable to predict their amount, as they vary by country and order value. We recommend checking with your local customs authority before ordering if you would like to understand likely charges in advance.
Tracking Your Order
Once your order has been dispatched, we will email you a tracking number so you can follow its progress to your door. You can also check progress at any time on our order tracking page. If you haven't received a dispatch confirmation within 3 working days of placing your order, please check your spam or promotions folder before contacting us at support@odellelondon.com.
Delays
While we work hard to meet the delivery windows above, delivery estimates are not guaranteed and can occasionally be affected by factors outside our control, including courier delays, customs processing, adverse weather, or periods of high demand. If your order has not arrived within the estimated timeframe, please contact us and we will investigate with our courier on your behalf.
Lost Parcels
If tracking shows no movement for an extended period, or your order appears to be lost in transit, please contact support@odellelondon.com with your order number. We will open an investigation with the relevant courier. If a parcel is confirmed lost, we will arrange a replacement or a full refund, including delivery charges, at your preference.
Address Changes
If you need to change your delivery address, please contact us as soon as possible after placing your order. We can usually amend an address only before an order has been dispatched; once a parcel has left our fulfilment location, we are unable to redirect it, and any resulting delay or additional cost caused by an incorrect address supplied at checkout may be the customer's responsibility. Please double-check your address carefully at checkout to avoid delays.
Import Duties and Taxes
All prices shown at checkout are in pounds sterling (GBP) and include UK VAT where applicable. For orders delivered outside the UK, the destination country may apply its own import duties, taxes, or handling fees on arrival. These are not included in your order total and are payable by the customer directly to the courier or customs authority before or upon delivery.
Contact Us
For any shipping questions, please email support@odellelondon.com. We aim to respond within 12–24 hours on business days. Our correspondence address is 71-75 Shelton Street, London WC2H 9JQ, United Kingdom.