Payment Policy

Payment Policy

This page explains how payments work when you shop with Odelle London, including which payment methods we accept, when your card is charged, and how we keep your payment details secure.

Accepted Payment Methods

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
  • Klarna

All available payment methods are displayed at checkout. Availability may vary slightly depending on your delivery destination and device.

Currency and Pricing

All prices on our website are displayed in pounds sterling (GBP) and include UK VAT where applicable. If you are paying from outside the UK, your card issuer or payment provider may apply its own currency conversion and any associated fees; these are set by your bank or provider, not by us.

When Your Card Is Charged

Payment is taken in full at the time you place your order, once your payment method has been successfully authorised. We do not charge your card before your order is confirmed, and we do not store your full card details on our own systems.

Security

All payments are processed through Shopify Payments and/or our chosen third-party payment providers, which are certified to the Payment Card Industry Data Security Standard (PCI DSS). Card and payment details are encrypted in transit and handled directly by our payment provider; Odelle London never sees or stores your full card number, expiry date, or security code.

Klarna and PayPal

If you choose to pay using Klarna or PayPal, you will be directed to complete authentication with that provider as part of checkout. Klarna's "Pay in 3" or "Pay Later" options are subject to Klarna's own eligibility checks, credit assessment, and terms and conditions, which are separate from ours; please review Klarna's terms before choosing this option. Similarly, PayPal payments are governed by PayPal's own buyer terms and account protections.

Failed or Declined Payments

If your payment is declined or fails to process, your order will not be confirmed and no goods will be dispatched. This can happen for reasons such as insufficient funds, incorrect card details, or your bank's own fraud checks. Please check your payment details and try again, or contact your card issuer if the problem persists. If you believe a payment has failed in error, please contact support@odellelondon.com.

Fraud Prevention

To protect our customers and our business, orders may be subject to automated fraud screening by our payment providers before they are confirmed. In some cases, we or our payment provider may contact you to verify your identity or order details before dispatch. This is a standard precaution and helps keep your details safe.

Refunds

Approved refunds are issued to the original payment method used for the order. Refunds are processed within 14 days of us receiving and inspecting a returned item, in line with our Refund & Returns Policy. Please note that once we issue a refund, it may take a number of additional working days for your bank or payment provider to display the funds in your account.

Contact Us

If you have any questions about payments, please email support@odellelondon.com. Our support team is available Monday to Friday, 9:00–17:00 GMT, and we aim to reply within 12–24 hours on business days.